The same concept of changing the game applies to business as well.
If you can change the way the game is played in your type of business you can often do remarkably well with very little effort.
And that brings me to a fascinating interview I had a few days ago with marketing expert Neil Raphel from Raphel Marketing. http://www.raphel.com/
Neil made a really interesting comment. He said that sometimes when you are competing in business and you are not doing as well as you want it’s smart to change how you play the game.
Neil went on to give me some great examples of businesses that had changed the way they played the game and were now enjoying amazing sales and profits as a result.
So let’s take a look at some of these wonderful examples....
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Make a ‘worse’ product and make a fortune...
The first example that Neil gave was the Flip Video Camera.
Flip came along about ten years ago when all the video cameras were adding extra features, increasing the size of the image they were taking and more.
Yet Flip said, ‘Why don’t we make a worse camera?’
Let’s take out some of the features that we don’t need. Let’s make it really small and let’s make the video quality a little worse.
But by doing this they changed the rules of the game for video cameras.
They made a cheaper camera, a smaller camera, a camera you could just plug and play into your computer right away and they were a remarkable success story because that’s what people wanted.
They really didn’t want more features, the products were too cumbersome and too hard to use. This was very easy. Even your grandmother could use it and it worked extremely well for the types of videos that most people take. |
Neil than told me how in the 1980’s he had worked for Victor Niederhoffer.
Victor became famous for making and losing a lot of money in the commodities markets. But before he did that he helped people sell their companies and he did a remarkable thing.
He was competing against the likes of Goldman Sachs and he couldn’t compete with them because they were so famous and so well known.
So Victor decided to go after the companies that Goldman doesn’t want, companies that are worth 5 million dollars or less. (Because Goldman had a threshold of 5 million or more.)
He sent postcards to companies in that size range, with a really simple story. They said if your business is doing really well, if you are not even thinking about retirement, if you are at the height of your game and you think your business is going to be worth a lot more years later, now is the time to sell.
His point was that you should sell when you are doing well -not when you are nearing retirement age and not when somebody else is ready to take over the business, because you will get your maximum value when the business is at its prime. Victor concentrated on small companies, he did direct marketing and he ended up doing more mergers and acquisitions than any other firm on Wall Street at the time.
Victors company was smaller in size than the Goldman Sachses of the world but he changed the rules of the game and he just took the business that they couldn’t afford to go after and made a fortune doing it.
Neil then talked about the publishing industry and how his company has changed the game.
The way the publishing industry worked in typical times was they gave the authors a big advance, they then gave the authors a little bit of money when the book sold, They figured they would have about nine failures for every success but the success would be so big it would pay them back for all the money they had spent.
As Neil explained, those times are over. The publishing companies haven’t survived. The ones that were doing that are all falling by the wayside.
You can’t have nine failures for one success so what his company has tried to do in his own publishing business is change the playing field, change the rules.
Neil says to business people wanting to write books, we will be your partners.
You put up half the money and we’ll put up half the money. You get involved in marketing, we’ll get involved in marketing. And when the money comes in instead of getting you 8% of 10% we will give you 50% of the sales.
So he became partners with his writers and the writers at the same time had to change the way they thought about things because now they are no longer just writers, they are actually partners in a business relationship.
Neil was delighted to tell me that instead of having nine failures for each success, he now has over nine successes for every failure.
He changed the odds, he changed the rules and he now makes good money with every book his business publishes.
Now this same concept of changing the game can be used in any type of business.
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The strategy here is to ask a simple question:
What can I do differently in my business that would make a real difference to my clients and customers? |
(Let’s face it, if you do things the same as everyone else in your field you are probably going to get very similar results.)
When you ask this question, you will be amazed at how simple it can be to change the rules and get a totally unfair business advantage.
There’s a doctor in Brooklyn, New York who did exactly this.
Guess what he is doing in his medical practice to be different?
He’s now making house calls.
Nobody makes house calls these days. He’s does it through the Internet. Using Skype he puts himself in your house to talk to you and treat you.
He does one office visit to get all your background information but he keeps up with his clients regularly either by walking around Brooklyn and visiting them or doing it through emails and Skype. And he’s doing amazingly well.
Sometimes what you can do differently is give people a totally different experience that they can’t get right now.
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When I was talking with Neil Raphel he talked about his sister who was in commercial real estate.
Neil’s sister got the idea to make the whole visit to a medical practitioner more enjoyable by having retail services available at the same time.
So she came up with the idea of wellness centres where you take your child in for a check up but there’s also a children’s shoe store or a children’s book store, and other retail stores, so you can get your shopping accomplished at the same time.
Combining retail and medical was a new idea and it’s been amazingly successful.
She sort of invented a new industry by changing the rules of the game by combining retail and healthcare. |
There are dozens of different ways you can change the way you play the game in your field of business. (You actually have a lot more choice than you think.)
- You can change how you ‘add value’ to clients for instance.
- You can choose which customers you will sell to.
- You can choose how you are you going to position yourself to your customers.
- You can choose how you will make sales.
- You can choose how you are going to stay in touch with customers (before, during and after a sale.)
- You can choose the strategies you will use to attract new customers.
- You can choose how you make a sales presentation and so on.
Any one of these things can totally change the way you play the game in your field.
Action Exercise:
Write down five things you could change in how you play the game in your own business. Then put into action at least one of these ideas.
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Helpful Resource:
I am currently completing a 200+ page easy to use marketing guide called
The Unfair Business Advantage Report
To create this guide I’ve interviewed 22 top sales and marketing experts around the world like Neil Raphel. (Most of the examples in this edition of Easy Business Success came from my interview with Neil.)
In the Unfair Business Advantage Report I’ve asked each expert to share a proven sales and marketing strategy that is working well to give their clients a real unfair business advantage.
Here are just a few of the things you’ll learn in
The Unfair Business Advantage Report
Best selling business author Jeffrey J Fox explains how to use his ‘Dollarization’ process to sell high priced products and services and totally eliminate low priced competitors. (One of his clients sold a product that cost $2.8 Million and had a competitor that sold a similar product for only $1.1 million. Jeffrey’s client used Dollarization in their sales meeting and walked away with an order for three sales at $2.8 million each.)
Sales authority Tessa Stowe shares a simple question you can use to create customers for life and make a fortune in sales at the same time.
My good friend marketing expert Bob Serling shows you his ‘Past Forward’ marketing process that always makes his clients money. This is so simple and obvious yet virtually no one does it.
Internationally recognised marketing strategist and best selling author Al Ries gave me the one thing he advises all his clients to do if they want to get a completely unfair business advantage. Al charges $30,000 a day for his consulting services and this strategy he shared with me can be used by any business.
Tom Poland shared how to use OPC to get instant increases in your sales and profits. (He also told me the number one word in marketing success.)
Copywriting legend Bob Bly explains how to position yourself as an expert in your industry and why doing this will attract better clients who happily pay you more money than your competitors.
And much, much more.
This is tiny list of what is in the Unfair Business Advantage Report.
Best of all the Unfair Business Advantage Report is completely free.
It’s my gift to you to help you do well.
The Unfair Business Advantage Report will be released in convenient PDF format in mid March 2011.
If you would like a copy of this excellent resource (at no charge) just send an email with “Unfair’ in the subject line to graham@twomac.co.nz |
I’ll be in touch again soon with the next volume of Easy Business Success.
Copyright © 2011 by Graham McGregor All Rights Reserved
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